Refund and Returns Policy
Last updated: 24/03/2023
Thank you for shopping with Fantastic Frogs! Here’s what you need to know about our Refund and Returns Policy:
1. Refund and Returns Timeframe
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
2. Eligibility for Return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns on live animals or plants. However, if your animal or plant arrives in poor condition or doesn’t meet our quality standards, please contact us immediately and we will do our best to resolve the issue.
3. Partial Refunds
There are certain situations where only partial refunds are granted:
- Products with obvious signs of use
- Products not in their original condition, damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5. Shipping Returns
To return your product, you should get in touch and we will send you the returns address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please get in touch.
Thank you for choosing Fantastic Frogs!